FREQUENTLY ASKED QUESTIONS
Find answers to common questions about Pelle Pelle Jacket
We offer free standard shipping which takes 10-12 business days.
Yes, we ship worldwide! International shipping times vary by location but typically take 2-3 weeks. Customs duties and taxes may apply depending on your country.
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order on our order tracking page using your order number.
Yes, all our Pelle Pelle products are 100% authentic. We are an authorized retailer and all items come with authenticity guarantees. Each jacket includes original tags and packaging.
We carry sizes from XS to 5XL for most styles. Size availability varies by product. Check the size guide on each product page for detailed measurements.
Store in a cool, dry place away from direct sunlight. Use leather conditioner every 6 months. For cleaning, use a damp cloth or professional leather cleaner. Never machine wash or dry clean.
We offer 30-day returns for unworn items in original condition with tags attached. Return shipping is free for exchanges, $15 for refunds. Custom or personalized items cannot be returned.
Contact our customer service team to initiate an exchange. We'll send you a prepaid return label. Once we receive your item, we'll ship the new size within 5-7 business days.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Yes! We partner with Klarna to offer buy-now-pay-later options. You can split your purchase into 4 interest-free payments.
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view order history, and manage your wishlist.
Click "Forgot Password" on the login page and enter your email address. We'll send you a reset link. If you don't receive it, check your spam folder or contact support.